Question: I need a platform that combines remote monitoring, automation, and ticketing for efficient IT management.

If you're looking for a full-featured platform that offers remote monitoring, automation and ticketing for IT operations, Atera is a top contender. It offers remote monitoring and management of unlimited devices, AI-powered helpdesk and ticketing, and automated patch management for Windows, Mac and Linux machines. Atera's AI abilities also help automate ticket handling, making it a good fit for in-house IT operations and Managed Service Providers.

Another top contender is SolarWinds Service Desk, a cloud-based IT service management tool that uses AI to improve productivity and speed issue resolution. It comes with modules for incident, problem, release and change management, a full CMDB, and automation for ticket classification and routing. SolarWinds Service Desk also tracks IT asset management and offers customizable reports, so it's good for companies of all sizes.

If you want a powerful platform that also covers security operations, check out IT Complete from Kaseya. It monitors and secures IT operations and offers advanced remote monitoring, deep security and business operations automation. With its Automation Universe, IT Complete can automate repetitive tasks to improve security and productivity while reducing costs.

SolarWinds Service Desk and IT Complete offer a good all-around package for managing IT services and security operations, but Atera stands out for combining those features with AI-powered ticketing and patch management.