Question: I'm looking for an integrated IT management platform that includes AI-powered helpdesk and ticketing features.

If you're looking for a unified IT management platform with AI-powered helpdesk and ticketing, Atera is a top contender. This unified platform offers Remote Monitoring and Management (RMM), IT automations, patch management and AI-powered ticketing. It includes remote monitoring and management of unlimited devices, real-time network discovery and automated patch management. Atera's AI abilities summarize tickets, create scripts and offer recommendations, making it a good fit for internal IT teams and Managed Service Providers (MSPs).

Another strong contender is SolarWinds Service Desk, a cloud-based IT service management (ITSM) tool. It uses AI to boost productivity and speed up resolution times, with modules for incident, problem, release and change management, as well as a CMDB and automation for ticket classification, routing and correlation. The platform also includes IT asset management, a service catalog and integration with other applications, so it's good for companies of all sizes.

ServiceNow is also a good option, offering a broad enterprise platform that spans service management across many areas. It uses AI, Generative AI and Intelligent Chatbots to increase productivity and efficiency. With a range of products including IT Service Management, Customer Service Management and IT Operations Management, ServiceNow can handle a variety of business needs and is available in many languages and regions.

Last, Freshservice offers an AI-powered help desk tool that automates IT work and boosts productivity. It includes features like omnichannel support, IT service management and real-time tracking of hardware, software and SaaS assets. Freshservice integrates with other apps like Microsoft Teams and Slack, so it's a good option for reducing repetitive work and improving employee and customer satisfaction.