Question: I'm looking for a tool that integrates with our existing CX systems to provide immediate answers to customer and employee questions.

For connecting to your existing CX systems to give customers and employees immediate answers, Jochem is a top pick. This AI-powered solution gives immediate answers to questions directly within your tech stack, speeding up second-line support and augmenting knowledge bases. Jochem offers native integration with communication tools and CX systems, intelligent routing of questions to the right experts, and continuous learning to optimize performance. It is designed to increase productivity and decrease handle time while maintaining high NPS scores, making it a great fit for teams looking to improve knowledge management and operational efficiency.

Another powerful option is eesel, an AI-powered information retrieval system that integrates with collaboration tools, help desks, and websites. It offers immediate answers to customers and employees by training on a wide variety of knowledge sources like help centers, Google Docs, and SharePoint. eesel offers a private-by-design architecture, support for more than 80 languages, and an enterprise-ready on-premise offering with EU data residency. This makes it a great option for companies looking to improve support and handle repetitive questions.

Threado is also a great option. It empowers employees to quickly find and apply internal knowledge across multiple communication channels like Slack and Microsoft Teams. Threado offers immediate, AI-generated answers and can be trained to ensure authoritative answers. It integrates with tools like Zendesk, Freshdesk, and Confluence, offering detailed analytics to track bot performance and improve AI accuracy. This can greatly improve team productivity and customer satisfaction.

Finally, Forethought offers a full AI-powered customer support platform that automates routine tasks and improves resolution rates. It integrates with leading helpdesks and offers tools like Solve for simple questions and Assist for AI-generated ticket summaries. Forethought promises substantial returns on investment and notable decreases in First Response Time, making it a great option for improving customer service while reducing costs.