Jochem Alternatives

If you're looking for another option besides Jochem, you might want to check out Forethought. This AI-powered customer support platform automates repetitive tasks, boosts resolution rates and lowers support costs. Forethought provides tools like Solve for automated responses, Triage for assessing customer intent, Assist for AI-generated ticket summaries and Discover for optimizing workflows. It integrates with top helpdesks like Zendesk, Salesforce and ServiceNow, so it's a good fit for e-commerce, SaaS and FinTech companies.

Another good option is AptEdge. AptEdge uses Generative AI (GPT) to turn apps into answers support reps can use to cut ticket volume, speed up resolution and improve customer satisfaction. It comes with a GPT Answer Engine for fast results and Edge Automation to handle common issues, and it integrates with Salesforce, Zendesk and ServiceNow. AptEdge is geared for big businesses that need to handle a lot of calls and want to optimize operations.

Help Scout is another good option. It automates repetitive tasks, shortens resolution time and simplifies communication. Help Scout's AI features include AI Drafts for on-brand email responses, AI Answers for immediate knowledge base answers, AI Summarize for summarizing long email threads and AI Assist for filling in and editing the blanks. It's easy to set up and doesn't require coding, so support teams can focus on more complex interactions.

Last, Threado offers an AI-based system for finding answers within an organization. It lets employees quickly find answers in multiple communication channels like Slack and Microsoft Teams. Threado offers immediate AI-generated answers, automated ticket summarization and detailed analytics to refine AI results. It integrates with tools like Zendesk, Freshdesk and Confluence, so it's a good fit for customer-facing teams that want to work more efficiently and keep customers happy.