Question: Is there an API that integrates with our existing support tools, like Zendesk or Jira, to streamline knowledge base management?

If you want an API that dovetails with your existing support tools to make knowledge base management easier, Ariglad is another top contender. Ariglad's AI-powered knowledge base API automatically generates and updates knowledge base articles based on customer support tickets. It can connect to Zendesk, Salesforce, Intercom and Jira, and offers self-serve abilities and automated information gathering. That can help you save time and free support staff for more important work.

Another top contender is Threado, an AI information retrieval system that's designed to help employees find and use internal knowledge fast across multiple communication channels. Threado can connect to Zendesk, Freshdesk, Intercom, Confluence and Notion, and delivers AI-generated answers in real time. It can be trained with team-specific data to ensure authoritative answers, and offers detailed analytics to monitor bot performance and improve AI accuracy.

If you want something more powerful, Jochem offers AI-powered immediate answers to customer and employee questions right in your existing tool stacks. It connects to communication tools and CX systems, automates workflows, and improves knowledge management, so it's good for companies that want to cut handling times and improve customer satisfaction.

If you want a full-fledged knowledge base tool, check out Document360. This AI-powered platform lets you create, manage and share knowledge bases for customers and teams. It connects to more than 120 tools, offers advanced search, rich analytics and AI-powered suggestions to automate documentation, and lets you scale customer service without adding support costs.