Help.center Alternatives

If you're looking for a Help.center alternative, Ada is another good option. It uses AI to automate customer service interactions for more than 70% of customer inquiries, and it can tap into existing knowledge bases and business systems for personalized answers. Ada also offers voice and email automation, multilingual support, automated resolution measurement and AI coaching to help you improve customer satisfaction and lower operational costs.

Another alternative is Helpshift. It's a self-service, conversational support and ticketing system designed to improve the customer experience. It also offers AI tools like Self-Help AI, Language AI and Managed AI Workflows, along with a full-featured Help Center and agent workspace. Helpshift's analytics and reporting tools help you understand customer and agent behavior so you can fine-tune your support strategy.

Help Scout is another good option for automating routine support tasks and cutting down on communication overhead. It offers AI Drafts, AI Answers, AI Summarize and AI Assist features that draft on-brand email responses, provide immediate answers, summarize email threads and finish off responses. Help Scout is designed to make support teams more efficient so they can focus on complex issues while improving customer satisfaction.

If you're trying to scale support, boost.ai offers a more powerful conversational AI foundation. Its AI chat and voice bots can handle high traffic volumes without sacrificing quality. The company's platform offers omnichannel consistency, 24/7 coverage and integration with existing systems, making it a good option for companies that want to improve customer satisfaction and self-service rates.