Record Alternatives

If you're looking for a Record alternative, Fullview is a good option. The tool lets you monitor, control and analyze user sessions in real time to help with customer support and product analysis. It's got features like cobrowsing, troubleshooting, session replays, console and network data capture, and integration with popular support tools like Intercom and Zendesk. It also offers a forever-free plan and a pro plan starting at $71 a month, so it's got some flexibility for different business needs.

Another option is AptEdge, an AI-powered customer service tool that turns apps into answers for support reps. It uses Generative AI (GPT) to automate and augment support, helping to lower ticket volume, speed up resolution times and boost customer satisfaction. AptEdge integrates with popular tools like Salesforce and Zendesk, making it a good option for enterprises looking to modernize their customer service.

If you want to build AI-native customer support experiences, Markprompt offers an AI foundation that lets you build support directly into products. It's got data synchronization, automated ticket deflection and performance monitoring, and integrates with Salesforce and Zendesk. Markprompt is good for companies that want to automate routine work and improve the quality and customer satisfaction of support.