UserCall

UserCall provides AI moderated voice user interviews to help businesses and user researchers get more in-depth insights from customers in a fraction of the time. With custom AI interviewers, UserCall can conduct 1:1 voice calls at scale, giving you 10x deeper qualitative insights than traditional surveys.

UserCall's AI agents are trained with expert user research and human-centered design practices. They can ask follow-up questions to drill deeper into customer needs, reducing bias and eliminating the need for expert user research methods or skills.

Some of the key features include:

• AI Moderated Interviews: Run dozens of user interviews at scale with smart follow-up questions to get deeper insights.
• High-Quality Customer Insights: Get rich insights without worrying about time or resource constraints.
• Effortless Key Insights Extraction: Get conversation summaries and highlights with actionable insights.
• Custom Branded Interview Links: Send users to your AI interviewer with a custom branded link or embeddable widget so they can participate at their convenience.

Some of the use cases for UserCall include:

• Continuous Feedback & Discovery: Get a deeper understanding of pain points, job-to-be-done, and user problems to guide product development.
• Market & Customer Research: Get a better understanding of latent user needs and behaviors.
• Interview Participant Screening: Find higher quality participants for live or in-person interviews.
• UX & Usability Testing: Find the most important user experience problems.
• Customer Satisfaction: Understand the reasons behind customer satisfaction scores.

UserCall offers flexible pricing plans to accommodate different business needs:

• Lite Plan: $69/month or $699/year, up to 1 seat, 12 call recordings per month, 9-minute recordings.
• Core Plan: $159/month or $1599/year, up to 5 seats, 25 call recordings per month, 12-minute recordings.
• Enterprise Plan: Custom pricing for larger businesses with unique needs.

With UserCall, businesses can dramatically cut the time and effort needed for user interviews, survey analysis and discussions about survey validity. The result is a more efficient and effective way to get the insights that drive better products and services.

Published on June 9, 2024