Question: I need a solution that helps my support team troubleshoot issues faster and more effectively.

If you're looking for something to help your support team get to the bottom of a problem more quickly and efficiently, Fullview could be a good match. It lets you monitor user sessions in real time, including cobrowsing, session replays and data capture, which can help your team get context quickly and work more collaboratively with developers. It integrates with Intercom and Zendesk and offers free and pro plans depending on your needs.

Another powerful option is Record, an AI-based technical support tool that can automate the interpretation of user experiences. It captures relevant data and uses AI to identify problems, then helps your team quickly resolve issues. Record integrates with Zendesk, Intercom and other common support tools, and offers features like user session capture and AI-generated suggestions for reproducing and fixing bugs.

If you're looking for a more complete customer service platform, you might want to check out Dixa. It spans multiple communication channels like voice, email, social media and chatbot, and presents a unified agent workspace with contextual information and dynamic knowledge. Dixa's smart tools and automations, like AI-powered conversations and intelligent routing, can help you streamline your support workflow and improve customer satisfaction.

Last, AptEdge uses Generative AI to automate and augment support, with a GPT Answer Engine, Edge Automation and Predictive Analytics. The platform is designed to lower ticket volume, speed up resolution times and improve customer satisfaction, and it integrates with tools like Salesforce and Zendesk.