Question: Can you recommend a tool that lets me see what my customers are doing in real-time to improve support?

If you're looking for a tool that lets you see what your customers are doing in real-time to improve support, Fullview is an excellent choice. This tool provides real-time user session monitoring, control, and analysis, along with features like cobrowsing, session replays, and console and network data collection. It integrates seamlessly with platforms like Intercom, Zendesk, and Service Cloud, and offers both free and pro plans to fit different needs. This can help you resolve issues faster and improve the overall customer experience.

Another great option is Dixa, an all-in-one conversational customer service platform. Dixa supports interactions across multiple channels, including native voice, email, social media, messaging, and chatbot, all within a single interface. It offers an agent workspace with a unified view of customer interactions and includes smart tools like AI-powered conversations and intelligent routing. This can help automate routine tasks, provide personalized responses, and allow your agents to focus on more critical interactions.

For an AI-powered approach, Record is worth considering. It captures various types of data such as user sessions, recordings, and frontend errors, and uses AI to analyze these to pinpoint problems and recommend solutions. Record integrates with popular support tools like Zendesk and Intercom and offers different pricing tiers to suit different needs, making it a powerful tool for automating technical support and improving software quality.

Lastly, MetaDialog leverages generative AI to automate customer support, offering features like fast information retrieval, accurate answers, and customizable responses. It supports multiple languages and integrates with platforms like Zendesk and Intercom, providing a robust solution for businesses looking to enhance efficiency and accuracy in customer support.