If you're looking for something other than Fullview, there are plenty of other tools that can help you with real-time user session monitoring and customer support.
MetaDialog is a conversational interface platform that uses generative AI to automate customer support. It can be integrated with tools like Zendesk and Intercom, and offers features like a Retriever model for quick information retrieval and customizable escalation rules. The platform is designed to help you provide more efficient and accurate customer support, and is a good alternative.
Another option is Record, an AI-powered technical support tool that captures user experiences through data collection and analysis. It records user sessions, recordings and network requests, then uses AI to identify issues and suggest solutions. Record can be integrated with Zendesk and Intercom, and offers a variety of pricing plans depending on your business needs.
If you're interested in AI-powered customer support, AptEdge turns app data into supportable answers, using Generative AI to automate and augment support. It also offers features like a GPT Answer Engine and Edge Automation, which can deflect repetitive issues and speed up resolution times. AptEdge integrates with Salesforce, Zendesk and ServiceNow, so it's a good fit for enterprise-scale operations.
These tools offer a variety of features that can help you with customer support by using AI and other advanced technologies to get customers answers faster.