Question: Do you know of a live chat tool that allows for rich conversations across channels and automates routine tasks?

Comm100 is a good example of a platform that centralizes customer interactions across multiple channels. It offers enterprise-level live chat, automates more than 80% of queries through powerful automation, and comes with a suite of tools including ticketing, messaging management and a knowledge base. It's designed to balance the human touch with bot interactions, so customers get a personalized experience while still benefiting from efficiency and scalability.

Another contender is Velaro, which offers a broad range of tools for managing customer interactions and automating some of the work. That includes live chat software, AI chatbots, messaging, voice solutions and a knowledge base. Velaro also offers customizable AI chatbots, queuing, workflows and reporting, so it's a good option for companies that want to turn online leads into customers.

If you prefer a more unified approach, Dixa offers an all-in-one conversational customer service platform that spans interactions across native voice, email, social media, messaging and chatbots through a single interface. It includes AI-powered conversations, drag-and-drop flow builders and intelligent routing designed to automate the mundane and improve service to customers.