Question: I'm looking for a ticketing system that can handle complex customer problems and provide detailed analytics.

Helpshift is a full-service customer service platform with AI tools like Self-Help AI, Language AI and Generative AI Answers. It also comes with in-depth analytics and reporting tools, real-time dashboards and customizable reports to help you track customer and agent activity. That makes it a powerful option for optimizing customer satisfaction and lowering support costs.

Another top contender is Zendesk, which uses AI to personalize interactions across multiple channels. It's got AI Agents, AI-powered Workforce Management and AI-based Quality Assurance. Zendesk also offers a flexible and customizable option for companies of all sizes, with the goal of delivering faster and more personalized customer service.

Forethought is also worth a look, especially if you want to automate mundane tasks and improve resolution rates. It's got tools like Solve for automated responses, Triage for routing tickets, and Assist for agent productivity. Forethought also integrates with popular helpdesks and promises big savings in cost and productivity.