Question: Can you recommend a platform that automates customer experience workflows and improves agent efficiency?

For automating customer experience workflows and optimizing agent productivity, Genesys Cloud CX is a top pick. This AI-infused contact center platform provides a broad set of tools to manage every customer journey, including omnichannel engagement, contact center optimization and workforce engagement management. Genesys Cloud CX is designed to increase response rates, first-call resolution and agent productivity, with flexible pricing to accommodate different needs. It's been named a leader by top industry analysts and is used by more than 8,000 companies.

Another contender is Verint, a flexible and modular customer experience automation platform. Verint offers tools like Da Vinci AI, Engagement Data Hub, Forecasting and Scheduling, and Coaching Bots, among others. Its open architecture allows for seamless integration with existing tools, making it a good fit for contact centers that want to automate and improve customer interactions while lowering costs. Verint has been recognized by industry analysts like Gartner and IDC for its AI-powered solutions.

Last, ASAPP marries automation with human intelligence to create the best customer experiences. It offers generative automation, real-time guidance and interaction intelligence to increase agent productivity and CSAT. ASAPP has shown strong results, including dramatic AHT reductions and customer satisfaction improvements, so it's a good option for contact centers looking to modernize their customer service operations.