ASAPP Alternatives

If you're looking for another alternative to ASAPP, Cresta is a top contender. Cresta is a generative AI platform that can help optimize contact center operations by analyzing conversations and surfacing insights. It includes features like conversation intelligence, agent assist, virtual agents and a no-code command center to provide real-time guidance and automate after-call work. Cresta is a Forrester Wave leader in real-time revenue execution platforms and has helped companies improve response time, conversion rates and average handle time.

Another good option is Ada, an AI-powered customer service automation platform. Ada replaces traditional scripted chatbots with AI-powered customer service, letting companies automate more than 70% of customer inquiries. It integrates with existing knowledge bases and offers personalized, accurate and secure interactions across web, mobile and phone channels. Ada has shown impressive results, including a 2x increase in automated resolution rate and $2.7 million in annual savings, and is suitable for e-commerce and fintech companies.

Boost.ai is another option. The company's AI chat and voice bots offer personalized interactions and can handle high volumes of traffic without breaking the bank. It offers scalability, security and integration with existing systems. Boost.ai's hybrid approach combines human and virtual agents to ensure high-quality interactions and offers omnichannel consistency for a strong customer service foundation and automation of customer service.

For a broad suite of tools, Yellow.ai offers an all-in-one, enterprise-ready solution. It uses a multi-LLM architecture to handle high volumes of conversations and includes features like generative AI chat, advanced analytics and customizable solutions for industries. Yellow.ai is designed to reduce operational costs, increase conversion rates and improve employee satisfaction, making it a good option for customer service.