Question: How can I leverage AI to analyze customer conversations and gain actionable insights for my service and marketing teams?

If you want to use AI to analyze customer conversations and get useful insights, Cresta is a generative AI platform that's tuned for contact center performance. It includes conversation intelligence, agent assist, virtual agent and no-code command center tools to help you achieve business results. Cresta can be integrated with many contact center systems and is designed to help you increase sales, improve customer satisfaction, improve retention and optimize collections without requiring a lot of technical expertise.

Another good choice is CustomerIQ, which is geared for marketing and product teams. It's an AI-powered platform that collects and analyzes customer feedback from many sources, with AI-powered features for extracting highlights, filtering and searching. With native integrations with Slack, Hubspot and Zendesk, CustomerIQ can help teams find feature requests, pain points and preferences and take action based on that data to drive revenue.

For a personalized support experience, Khoros uses generative AI and other data sources to provide customer support. It includes a unified support interface, conversation analysis and industry-specific guides. Khoros is designed to create personalized, efficient support experiences that meet customer expectations for digital-first interactions, and to help businesses achieve substantial ROI and customer savings.

Last, EdgeTier is an AI-powered customer engagement system that constantly monitors conversations and provides real-time insights. It includes features like real-time alerts, automated conversation organization and support for multiple languages. It's designed to increase agent productivity and customer satisfaction, and to integrate with existing software stacks to improve overall customer engagement.