Question: Can you recommend a solution that automates customer service interactions to improve agent productivity and CSAT?

First, ASAPP has a broad range of AI tools designed to augment human contact center agents. It's designed to automate interactions while still showing empathy and is designed to produce the best customer experience. Among its features are generative automation, real-time guidance and data collection and analysis. ASAPP says it's shown strong results, including a 61% augmentation rate, 14% increase in CSAT and 45% increase in NPS.

Another powerful option is Ada, which replaces canned chatbots with AI-powered customer service. Ada can be integrated with existing knowledge bases and offers personalized responses. The company's technology spans more than 50 languages and works across multiple channels, including web, mobile, social, SMS and phone. Ada says it's shown strong results, including a 2x increase in automated resolution rates and a 5x return on investment in 12 months.

If you want to automate a lot of support requests, Ultimate is worth a look. It uses generative AI to handle more than 60% of support requests across multiple channels. Ultimate features include a generative AI bot for FAQs, a no-code interface for custom dialogues and a full analytics suite. It integrates with any CRM, letting you scale support operations and offer multilingual support.

Last, Verloop offers a conversational AI platform to automate customer support. It offers automated chat and voice support, agent empowerment tools and contextual conversations. Verloop.io has shown improvements in response times, handle times and customer satisfaction in e-commerce and banking, among other industries. Its real-time monitoring and multilingual support features make it a flexible option to improve overall customer service.