Question: Is there a conversational AI platform that can help me automate common customer intents and improve overall customer experience?

If you're looking for a conversational AI platform to automate common customer intents and improve overall customer experience, LivePerson is a great option. It helps businesses shift to digital-first customer interactions, improving engagement and outcomes. The platform features routing voice calls to digital channels, reducing operating costs by 30% and improving customer satisfaction, while also providing agents with full tools and intelligence to enhance productivity and reduce churn.

Another excellent choice is Ada, an AI-powered customer service automation platform. Ada replaces traditional scripted chatbots with AI-driven customer service, enabling businesses to onboard, measure, and coach a top-performing AI Agent to automatically resolve over 70% of customer service inquiries. It integrates with existing knowledge sources and data from key business systems to provide personalized responses, supporting over 50 languages across various channels.

Quiq is designed to improve customer experiences for enterprise businesses using Generative AI and Large Language Models. It offers personalized and accurate customer AI assistants, agent AI assistants for handling multiple asynchronous conversations, and an AI Studio for building and testing AI for customer experiences. Quiq supports rich experiences across popular messaging channels and provides secure and scalable solutions for large enterprises.

Lastly, boost.ai provides an enterprise-ready conversational AI solution to improve customer satisfaction and automate customer service. It uses AI chat and voice bots for personalized interactions, handles large volumes of traffic while keeping costs low, and offers scalability, security, and 24/7 coverage with a hybrid approach blending human and virtual agents. It's designed to increase self-service rates across channels and automate customer service while maintaining high-quality interactions.