Question: I need a platform that allows me to build custom messaging experiences across multiple channels, can you suggest one?

If you want a platform to build your own messaging experiences across many channels, there are several good options. Sendbird is a mature communications API platform that supports chat, AI chatbots, SMS, WhatsApp, voice and video, with very abstracted APIs and SDKs for many platforms. It's good for many industries and has features like targeted messaging, group chat, and AI-powered conversations, so it's good for fast time-to-market and low maintenance.

Another good option is Gupshup, a conversational engagement platform that lets businesses automate customer acquisition, marketing, commerce and support with AI-powered chatbots on more than 30 messaging channels. It's got tools like Bot Studio for building custom conversational journeys and Agent Assist to help agents work more efficiently, so it's good for retail, healthcare and BFSI.

If you want to focus on customer lifecycle management, Haptik is a Conversational CRM that uses Generative AI to automate customer support and sales across multiple channels including WhatsApp, Instagram Direct and Google Business Messages. It's got tools like Gen AI Web Q&A for quick support and Gen AI Sales Assistant for personalized customer interactions, so it's good for improving customer satisfaction and operational efficiency.

Last, Botpress is a ChatGPT chatbot builder that can integrate with more than 100 platforms and services, including WhatsApp and Telegram. It's got features like professional greetings, LLM integration and database synchronization, so it's good for building production-ready AI agents quickly and easily.