Botmaker

Botmaker is a conversational platform that lets businesses build chatbots for sales and customer service using generative Artificial Intelligence (AI) technology. The company's technology is designed to increase efficiency and productivity on multiple channels, including WhatsApp, Messenger and social media.

Botmaker lets customers train ChatGPT for sales, customer support and other purposes. It also integrates with multiple channels, so companies can manage conversations from a single centralized account. Customers can create custom flows for their chatbots, generate automated responses with AI and track customer interactions to fine-tune their communication strategy.

Botmaker's features include:

• Chatbots Platform: Build custom bots for different use cases, such as commerce, service and collaboration.
• Artificial Intelligence: Use OpenAI technology to speed up response times up to 9 times for customer service and sales agents.
• Co-pilot: Use AI to offer agents real-time response suggestions.
• Webchat Designer: Customize webchats with logos, colors and fonts for a personalized experience.
• Live Chat: Connect multiple agents to offer customer service at the same time.
• Dashboard and Analytics: Get real-time reports to fine-tune communication and customer interaction.
• Notifications Engine: Schedule conversations with customers across different channels.
• Botmaker Call: Escalate chat conversations to audio or video calls for better customer care.

Botmaker customers include Alicerce, Lopes, My Taste, Orange X, Ford Argentina, Adidas and Mondelēz, which have seen improvements in customer interactions and sales with the platform.

Pricing tiers range from the $149 per month Standard plan, which includes up to 3,000 conversations and unlimited bots, to the $249 per month Scale plan, which includes up to 5,000 conversations, and the $499 per month Pro plan, which includes up to 10,000 conversations. An Enterprise plan is available under custom pricing. All plans come with a free account creation, but support and agent access vary.

Botmaker's flexibility and customization options make it a good fit for companies looking to improve customer service and automate sales. By using AI and integrating with multiple channels, Botmaker can help companies improve the customer experience and generate revenue through more effective communication.

Published on July 2, 2024