Question: Is there a CRM system that offers omnichannel quality management and AI-powered customer interactions?

Genesys Cloud CX

If you're looking for a CRM system with omnichannel quality management and AI-infused customer interactions, Genesys Cloud CX is a top pick. This artificial intelligence-infused contact center platform enables businesses to create exceptional customer and employee experiences across multiple touchpoints. It offers omnichannel engagement, contact center optimization and workforce engagement management capabilities, all built on a cloud foundation. Genesys Cloud CX is a market leader and used by more than 8,000 customers, so it's a good option for businesses looking to improve customer satisfaction and agent productivity.

NICE

Another strong contender is NICE CXone, which offers a full omnichannel customer experience (CX) platform. The platform uses AI to deliver personalized, connected interactions across multiple touchpoints. It combines a single interaction-centric platform with deep CX capabilities and AI tailored for CX. NICE CXone is designed to help businesses build brand value and improve operational efficiency, so it's a good option for businesses looking to improve customer interactions and lower operational costs.

Additional AI Projects

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Netomi

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Talkdesk

Automates customer service interactions with AI-driven natural language processing, chatbots, sentiment analysis, and real-time conversation tracking for faster, more accurate responses.

Five9

Improves customer experience in real-time with AI-powered automation, managing interactions across multiple channels and providing personalized service.

Haptik

Utilizes Generative AI to automate customer support, sales, and marketing, providing personalized interactions and efficient solutions for businesses.

Cresta

Analyzes every conversation to extract insights and best practices, providing real-time guidance and automation to improve contact center operations and drive business results.

RingCentral

Combines phone, message, video, and contact center tools with AI-driven features like call notes, insights, and message templates to enhance employee and customer communication.

ASAPP

Combines automation, agent augmentation, and interaction intelligence to supercharge human performance in contact centers, delivering exceptional customer experiences at scale.

Nextiva

Unifies customer conversations across voice, video, chat, social media, and email, leveraging AI and automation to personalize interactions and increase revenue.

Khoros

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InMoment

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Conversica

Automates lead qualification and engagement with human-like conversations, uncovering hidden revenue opportunities and amplifying resources across the customer lifecycle.

Engageware

Automates customer service, offloads call center work, and increases employee productivity, providing 24/7 omnichannel support with a 98% resolution rate.

Comm100

Unify customer engagement across multiple touchpoints with a personalized, seamless, and efficient omnichannel communication platform.

Quiq

Delivers personalized, accurate customer support through AI-powered assistants, mirroring human-like responses and enabling efficient, asynchronous conversations across multiple channels.

Braze

Orchestrate personalized customer interactions in real-time across multiple channels, using AI-driven data activation and journey optimization to deliver timely, on-brand experiences.

Yellow.ai

Automates customer service operations with a dynamic platform, providing quick and empathetic answers, fast agent support, and actionable insights for business leaders.

MoEngage

Personalize omnichannel marketing efforts with AI-optimized interactions, maximizing ROI and delivering tailored customer experiences across multiple touchpoints.

boost.ai

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INSIDE

Delivers personalized customer experiences through AI-driven live chat, messaging, and omnichannel service, enabling proactive and data-driven engagement.

Glassix

Centralize and accelerate customer communications with a unified inbox, automated conversation routing, and omnichannel continuity.