Bright Pattern Alternatives

One top contender is Genesys Cloud CX. This AI-infused contact center platform lets companies create great customer and employee experiences across many touchpoints. It includes omnichannel engagement, end-to-end journey management and workforce engagement management. With AI and automation, it can increase agent efficiency and improve customer interactions, too. It's a good option for companies of all sizes.

Another top option is Five9. This cloud contact center service uses AI and automation to handle customer interactions across many communication channels. It includes features like blended inbound/outbound management, agent desktop tools, call recording and workflow automation. With a wide variety of integrations with popular CRM systems and flexible pricing levels, Five9 is a good option for companies looking to improve customer satisfaction and lower operational costs.

RingCentral is another option worth considering, an all-in-one cloud communications platform that includes phone, message, video, contact center and virtual event services. With features like AI-first video meetings, advanced business SMS and integration with Microsoft Teams, RingCentral is designed to help you collaborate and be more productive while also improving customer interactions.

If you're looking for a more narrow focus on workforce engagement and intelligent routing, Nextiva offers a unified business communication platform. It spans voice, video, chat, social media and email conversations and offers AI-powered tools for knowledge base, secure payment assist and automated dispositioning. Nextiva's detailed analytics and customizable pricing plans make it a good option for companies looking to provide a unified customer experience across multiple communication channels.