Question: I'm looking for a cloud-based contact center solution that integrates with my existing CRM system, can you suggest one?

Vonage has Vonage Contact Center (VCC), a broad suite of tools that can link to several CRM systems. Among its features are pre-built CRM links, conversation analysis, customizable dashboards, AI-based routing and detailed reporting. The idea is to help you improve the customer experience and to make agents more productive. It's geared for companies of all sizes.

Five9 is another option, using AI and automation to try to improve customer interactions across many communication channels. It links to common CRM systems like Salesforce, ServiceNow and Microsoft, and has a range of tools to handle customer interactions. With features like geo-redundancy, call recording and workflow automation, Five9 can help companies improve customer satisfaction and lower costs.

Genesys Cloud CX is another major player, offering AI-based tools to oversee customer journeys across many contact points. It includes omnichannel engagement, workforce engagement management and end-to-end journey management, which can dramatically improve response rates and first-call resolution. With its cloud foundation and flexible pricing, Genesys Cloud CX is used by more than 8,000 companies in 100 countries.