CINNOX

CINNOX is an AI-powered omnichannel contact center solution that helps you bring together data, people and experiences to deliver exceptional customer interactions. The platform provides a suite of tools to personalize interactions, scale support and optimize team productivity.

CINNOX combines human agents with AI-powered support to help resolve issues faster. Its Q&A bot is trained on your knowledge base to automatically generate contextual interaction summaries. The platform also comes with a lightweight CRM to personalize interactions by consolidating customer identities and suggesting labels and topics for inquiry management.

Some of the key features of CINNOX include:

• Omnichannel Contact Center: Manage multiple channels from a single platform to ensure a seamless customer experience.
• Team Collaboration: Collaborate remotely with real-time communication, file sharing and task management.
• Sales and Marketing: Get a unified view of your customers to accelerate sales, increase conversion rates and improve retention.
• Secure and Scalable: Onboard quickly, automate routine queries and maintain robust security standards.

CINNOX offers a 14-day free trial with no credit card required. This allows you to experience the full capabilities of the platform before signing up for a plan.

The pricing is tiered based on business needs, with options for digital commerce and omnichannel contact centers. The Digital Commerce plan includes features like unified communications, screen sharing and branded videos, and is geared for small and medium-sized enterprises (SMEs). The Omnichannel Contact Center plan includes telecom voice and SMS capabilities, integrated ecosystems and human-AI synergy for more complex business needs.

CINNOX is applicable to various industries, including travel, hospitality, food services and financial services, with customers such as Aman Resort and Chong Hing Bank already using the platform to improve their customer support.

With AI and omnichannel capabilities, CINNOX empowers businesses to deliver winning customer experiences while optimizing support operations. Its tiered pricing means it's available to companies of all sizes and industries, offering a comprehensive toolset to engage customers and drive business growth.

Published on July 8, 2024