Question: Is there a platform that combines human and virtual agents to offer hybrid customer support and self-service solutions?

If you're looking for a platform that combines human and virtual agents to offer hybrid customer support and self-service solutions, boost.ai is an excellent choice. This enterprise-ready conversational AI solution leverages AI chat and voice bots to provide personalized customer interactions while blending human and virtual agents. It features omnichannel consistency, 24/7 coverage, and easy integration with existing systems, making it ideal for businesses aiming to increase self-service rates and maintain high-quality interactions.

Another noteworthy platform is Smith.ai, which combines AI technology and human agents to handle phone calls, outreach, and web chat. It offers solutions like Virtual Receptionists, Sales Outreach, and Web Chat, powered by large language models. With real-time syncing and automatic logging, Smith.ai ensures seamless integration with over 5,000 software systems. This platform is designed to deliver exceptional customer experiences while allowing businesses to enhance engagement and prioritize billable client work.

For contact center needs, ASAPP provides a suite of AI solutions that enhance human performance. It combines automation with the intelligence and empathy of human agents to improve CSAT, agent productivity, and customer interaction data analysis. ASAPP's features include generative automation and real-time guidance, making it a robust choice for businesses aiming to boost their contact center efficiency and customer satisfaction.

Lastly, Simplr offers a customer experience platform that uses AI-powered bots and human agents to provide high-quality conversational interactions. It helps solve customer service problems by improving CX efficiency and quality, and offers features like Cognitive Paths and Human Cloud Network. With a pay-by-resolution model, Simplr aligns incentives with customer service goals, making it a cost-effective solution for businesses aiming to optimize their customer support.