Smith.ai

Smith.ai offers 24/7 live customer engagement through the combination of AI technology and human agents for phone calls, outreach, and web chat. The service is designed for businesses of all sizes and is intended to help clients capture and convert more leads, expand their sales pipeline and improve customer support.

Smith.ai's services include:

• Virtual Receptionists: 24/7 live agents answering calls with a friendly and professional tone.
• Sales Outreach: Trained agents engaging and qualifying leads directly to build your book of business.
• Web Chat: A next-generation chat system powered by large language models to provide faster and more helpful experiences.

Smith.ai services are available for law firms, home services, software and SaaS, and marketing agencies. The platform integrates with over 5,000 software systems, ensuring real-time synchronization and automatic logging of calls, chats and appointments.

Pricing tiers are tiered to fit different business needs:

• Starter: $285/month for 30 calls, with additional conversations at $10.50 each.
• Basic: $765/month for 90 calls, with additional conversations at $9.50 each.
• Pro: $1,950/month for 300 calls, with additional conversations at $7.50 each.
• Enterprise: Custom plans for high-volume needs.

Features include lead screening, qualification and intake, live-staffed with expert agents 24/7, and rich business insights in the dashboard. Add-on services like call recording, SMS notifications, and bilingual answering are also available.

Smith.ai stresses that its AI technology is not just a feature, but the core of its service. The company's platform is designed to marry the best of human and AI capabilities to deliver exceptional customer experiences. With a focus on growth and conversion rates, Smith.ai aims to help businesses focus their time on billable client work while engaging with customers.

Published on July 16, 2024