Question: Do you know of a live chat platform that uses AI to provide faster and more helpful customer experiences?

For a live chat platform that uses AI to personalize customer interactions, LiveChatAI is a great option. It uses AI to offer immediate answers to common customer questions based on content from your website and help center, resulting in a dramatic decrease in support volume and increase in customer satisfaction. It integrates with tools like Slack and WhatsApp, supports 95 languages, and offers human handoff and unlimited AI bots.

Another powerful option is Ada, which replaces traditional scripted chatbots with AI-powered customer service. It connects to existing knowledge bases and business systems to offer personalized answers, supporting more than 50 languages and spanning multiple touchpoints like website, mobile, social media and SMS. Ada has shown impressive results, including a 2x increase in automated resolution rate and cost savings.

Quiq is a conversational AI platform for enterprise companies. It employs Generative AI and Large Language Models to offer customers fast and accurate support while protecting data and security. Quiq offers features like personalized AI assistants, agent AI assistants and an AI Studio for building and testing AI for customer experiences, making it a scalable and secure option for large enterprises.

Last, Olark offers live chat and AI-powered chatbot software to help you support customers, sell and generate leads. With features like customizable chatboxes, real-time reporting and more than 100 plugins for integration, Olark is geared for businesses that want to connect with customers. It offers flexible pricing and is accessible, meeting WCAG 2.1 AA standards.