Genesys Cloud CX

Genesys Cloud CX is a contact center platform that uses AI to create better experiences for customers and employees across many touchpoints. It lets businesses orchestrate personalized interactions at massive scale so they can deliver empathetic, connected experiences.

The platform includes a number of features designed to improve customer loyalty and employee productivity while cutting costs. Among them:

• Purpose-built AI: AI that's easy to deploy and control so it makes customer interactions easier.
• Seamless Digital and Social Connectivity: Personalized interactions across any channel with human and AI-powered bots.
• Future-ready Contact Center: Intelligent automation and embedded AI to optimize operations.
• Open CX Platform and Cloud Architecture: The ability to innovate, expand globally and build custom experiences.
• End-to-End Journey Management: Connecting data silos to manage customer and employee experiences.
• Workforce Engagement Management: Simplifying employee management and improving impact and retention with built-in AI.

Genesys Cloud CX is used by businesses of all sizes, in more than 100 countries, and is a trusted choice for transforming customer and employee experiences. Customers can expect benefits including:

• 1.5-minute reduction in average handle time with voluntary voicebots.
• 94% average response rates.
• 90% first-call resolution.
• 20% boost in agent productivity.

Pricing is flexible, so customers can buy only the capabilities they need and scale up or down. That makes it a good choice for companies that want to modernize and build meaningful experiences with confidence.

Genesys Cloud CX has won recognition from industry analysts, including being named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, the IDC Marketscape for omnichannel conversational AI solutions, and The Forrester Wave for Contact Center as a Service.

Genesys Cloud CX is a good choice for businesses looking to modernize their contact center operations and deliver high-quality customer experiences. It's a comprehensive solution for driving growth, loyalty and productivity.

Published on July 24, 2024