Question: Do you know of a platform that can help us modernize our contact center operations and improve employee productivity while reducing costs?

If you're looking to modernize your contact center with better productivity and lower costs, Genesys Cloud CX is a good option. The AI-powered platform lets companies create good customer and employee experiences across many touchpoints. It offers omnichannel engagement, contact center optimization and workforce engagement management, which can lead to better response rates and first-call resolution. Genesys Cloud CX has flexible pricing and a track record of success with more than 8,000 companies in 100 countries, so it's a good option for modernizing your contact center.

Another powerful option is Talkdesk, a cloud-based service that uses AI to improve customer service. It includes tools to automate post-call work, increase self-service rates and uncover hidden insights, all of which can lower costs and improve operations. Integrations with common tools like Salesforce, Microsoft Teams and Zoom make Talkdesk a good option for financial services, healthcare and retail. Flexible pricing and multiple editions mean it can be used by companies of different sizes.

For a more customized approach, LivePerson offers a conversational AI platform designed to facilitate digital-first interactions. The company's platform can help you move away from legacy call centers, increase agent productivity and personalize customer interactions. LivePerson offers features like routing voice calls to digital channels, automating common customer intents and offering conversational insights. Its modular design means it can be customized to meet the needs of your contact center, potentially reducing operating costs by 30% and improving customer satisfaction by 10%.

Last, Verint offers a flexible customer experience (CX) automation platform. Verint's offering includes AI-powered tools like Da Vinci AI, Engagement Data Hub, Forecasting and Scheduling and Channel Automation. Its modular design means businesses can add new features as needed, making it a good option for contact centers looking to automate and improve customer experience while reducing operations costs. Verint's platform integrates with other tools, offering a unified approach to modern contact center operations.