Liveops

Liveops is a people-powered, technology-infused contact center service that combines the best of human interaction with technology and artificial intelligence. The platform offers omnichannel support across voice, chat, email, text and social media to ensure a personalized customer experience.

Liveops helps businesses address contact center challenges by offering flexible support that grows with their business. With a distributed network of virtual, brand-certified agents, Liveops ensures customers receive the best service, so businesses can focus on their core operations.

Some of the key benefits of Liveops include:

• Scalable Support: Adapts to changing demand, planned or unplanned.
• Talent Pool: Sources experienced, educated and empathetic agents.
• Award-winning Distance Learning: Trains agents on clients' brands for a seamless experience.
• Cost Control: Lowers total cost of support by eliminating brick-and-mortar overhead.

Liveops serves a wide range of industries, including healthcare and media, with customizable solutions to meet specific customer service needs. The platform also helps businesses maintain continuity during unexpected events or periods of high demand.

Liveops clients can expect:

• Better Customer Satisfaction: Higher-than-average CSAT scores.
• Flexibility: Access to a pool of talent that can adapt to changing demand.
• Cost Savings: Lower overhead costs.

Liveops' agent-centric approach to delivering personalized service is a key reason why Liveops has high client satisfaction ratings. The platform's flexibility, cost control and focus on agent quality make it an appealing option for businesses looking to improve their customer experience. To learn more, visit their website to see how Liveops can help you meet your customer service needs.

Published on July 16, 2024