Question: Do you know of a customer service platform that can provide a pool of experienced and empathetic agents to support my business during peak periods?

If you're looking for a customer service platform that can supply you with a pool of trained and empathetic agents to help you through busy periods, Liveops is a good option. Liveops is a people-powered, technology-enhanced contact center service that offers omnichannel support through voice, chat, email, text and social media. It offers a flexible support model that can increase or decrease based on demand, with a pool of trained agents who can handle a variety of customer service needs. Its award-winning distance learning program trains agents to handle customer requests, and its agent-centric approach means high customer satisfaction ratings.

Another good option is Arise, which connects brands with trained customer support agents for flexible and adaptable customer care. Arise marries sophisticated AI chatbots with sophisticated analytics for omnichannel strategies, offering digital and voice customer support. The platform is designed to scale big, with the ability to handle high volumes of customer requests and provide 24/7 support. It's particularly useful for companies that want to improve customer retention and experience with technology-enabled support services.

For a more complete solution, check out Genesys Cloud CX. This AI-infused contact center platform lets companies deliver great customer and employee experiences across many touchpoints. It includes end-to-end journey management, workforce engagement management and a variety of tools to optimize contact center operations. Genesys Cloud CX is designed to support customers with fast support and scalability, with benefits including faster response rates and higher agent productivity, so it's a good option for companies that want to improve customer service at scale.

Last, Zendesk offers an all-in-one customer service software that uses AI to personalize interactions across many channels. With tools like AI Agents, Workforce Management and Quality Assurance, Zendesk helps companies manage their customer service operations. It offers scalable and customizable options for companies of all sizes, with an average return on investment of 286% over three years, so it's a practical and cost-effective option for improving customer service.