Liveops Alternatives

If you're looking for a Liveops alternative, Kustomer is worth considering. It's an all-in-one CRM system with omnichannel messaging, AI-powered automation and a unified customer profile. That can boost agent efficiency and reduce operations costs while improving customer satisfaction. Kustomer is designed for companies of all sizes, and its pricing is flexible starting at $89 per user per month.

Another option is Ultimate, which uses generative AI to automate a lot of support requests across many digital channels. With UltimateGPT for answering frequently asked questions and Dialogue Builder for custom conversations, it can improve customer satisfaction and agent productivity. The company's platform also integrates with any CRM system, so it's easy to expand support operations.

For a full-featured AI-powered contact center, Genesys Cloud CX is a major player. It includes omnichannel engagement, contact center optimization and workforce management. Genesys Cloud CX is highly customizable, and research firms have named it a leader, so it's a good choice for large-scale, personalized and efficient customer experiences.

Last, Helpshift offers a unified customer service platform that combines self-service, conversational support and AI-powered tools. It includes AI-powered article recommendations, automation and real-time dashboards to help you understand customer interactions. Helpshift charges by the number of issues resolved, so it can be a good choice if you want to improve customer satisfaction while lowering support costs.