Question: Can you recommend a platform that offers flexible and cost-effective customer support solutions for my industry?

If you're looking for a versatile and affordable customer support system, Helpshift is definitely worth a look. It offers a range of AI-based tools, including Self-Help AI, Language AI and Managed AI Workflows, designed to help customers help themselves and agents be more productive. The system also comes with a data analytics system to measure performance and has several pricing tiers starting at $150 per month.

Another contender is Arise, which offers adaptive customer care solutions using AI chatbots and sophisticated analytics. It can handle digital and voice interactions and has tools to help with customer retention and scaling. Arise is geared for companies that want to improve customer satisfaction across multiple channels while keeping costs down.

If you want to go all in on AI, Forethought has tools like Solve for basic questions, Triage for determining intent, and Assist for optimizing agent productivity. It can integrate with Zendesk and Salesforce and is particularly useful for e-commerce and FinTech.

Last, Talkdesk offers a cloud-based contact center that uses AI to automate processes and improve operations. It handles both digital and voice interactions and can integrate with tools like Salesforce and Microsoft Teams. With pricing between $85 and $145 per user per month, Talkdesk is designed to cut costs and improve customer satisfaction in a variety of industries.