Cirrus

Cirrus is an all-in-one contact centre platform that uses AI to provide customers with a better experience. It's a collection of tools that empowers agents and increases productivity through automation, making it a great option for companies looking to modernize their customer service operations.

Cirrus is an all-in-one platform that includes:

• Omni-channel capabilities: Manage customer interactions across multiple channels, including phone, email, SMS, webchat, and social media.
• AI Copilot: Offers real-time support and guidance to agents during interactions, including auto-summaries, transcription, and next-best actions.
• Workforce Optimisation: Quality management, ticketing, and workforce management tools to help agents handle customer interactions more effectively.
• CRM Integration: A contact centre CRM designed from the ground up that aligns customer and interaction data to provide a single customer view.
• Virtual Private Cloud: High security, flexibility, and reliability for contact centre operations.

The platform is designed to be flexible and extensible so companies can easily integrate the third-party apps that are critical to their operations. Cirrus also offers a variety of pricing tiers to suit different business needs:

• Access: Includes core voice, email and SMS services, as well as CRM integrations, for basic contact centre or service desk operations.
• Manage: Adds advanced features like workforce management, ticketing and quality management for better service operations.
• Engage: Includes full omni-channel support, AI-powered analytics and an eLearning Centre, for companies that want to maximize customer interactions.

Cirrus says its customers have seen a 60% reduction in average handling time, a 46% increase in customer interactions with the same number of employees, and a 55% improvement in first contact resolution.

By automating routine tasks and giving agents smart tools, Cirrus can help companies improve customer service, boost productivity and make data-driven decisions. Whether you're looking to improve agent performance, streamline operations or improve customer satisfaction, Cirrus is a powerful solution to help you achieve your contact centre goals.

Published on July 14, 2024