Level AI

Boosts contact center performance with automation, real-time insights, and AI-driven coaching, enabling teams to deliver exceptional customer experiences and drive business growth.
Contact Center Automation Customer Experience Intelligence Agent Enablement
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Level AI uses semantic intelligence to boost the performance of contact center teams, helping to deliver the best customer experience through sophisticated automation and actionable insights. The platform is designed to provide a complete contact center automation, customer experience intelligence, quality assurance and agent enablement solution.

Level AI's core capabilities are designed to augment and automate manual processes, freeing up teams to focus on high-value work. Some of the key features include:

  • Enterprise-Ready Generative AI: Secure and customizable AI that works with existing infrastructure.
  • Real-Time Intelligence: Actionable, data-driven insights for every interaction, so you can make decisions in real time.
  • Automated Quality Assurance (QA): 100% Auto QA solution for transparent, accurate scoring across all channels.
  • AI-Generated Coaching Plans: Evidence-based feedback, progress tracking, and open communication to help agents improve.
  • Customer Feedback Analysis: Trends, sentiment and actionable insights from 100% of customer interactions.

Level AI is designed to help businesses improve contact center operations in a number of ways:

  • Customer Satisfaction: Boost CSAT through data-driven insights and personalized interactions.
  • Agent Performance: Help agents with AI-generated coaching to improve their ability to deliver the best customer experience.
  • Productivity: Automate QA monitoring, freeing up time for more important work.
  • Revenue Growth: Spot upsell opportunities and product improvement areas through real-time analytics.

The platform is particularly suited to industries like Financial Services, Insurance, Healthcare and Retail, where customer experience is key to business success.

Pricing details are not publicly disclosed, but potential customers can request a demo to learn more about the platform and its pricing. Level AI hopes to help businesses modernize their contact center operations, drive growth and improve overall customer satisfaction.

Published on July 16, 2024

Related Questions

Can you recommend a solution that uses AI to automate quality assurance and improve customer experience in contact centers? I'm looking for a platform that can help me analyze customer feedback and generate actionable insights quickly. Do you know of a tool that can help agents improve their performance through AI-generated coaching plans and personalized feedback? Is there a contact center automation platform that can help businesses spot upsell opportunities and improve revenue growth through real-time analytics?

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