Question: Do you know of a tool that can help agents improve their performance through AI-generated coaching plans and personalized feedback?

If you're looking for a tool to boost agent performance with AI-based coaching plans and personalized feedback, Level AI could be a good choice. The company uses semantic intelligence technology to improve customer experiences and agent performance. It offers AI-based coaching plans, real-time insights, automated quality assurance and customer feedback analysis. The resulting data and feedback can help improve customer satisfaction and agent productivity.

Another option is ASAPP, which blends automation with human intelligence to provide the best possible customer service. Its features include generative automation, real-time guidance and interaction intelligence. ASAPP has shown improvements in agent productivity, CSAT and throughput. It's an adaptable solution that can fit different contact center needs, including regulatory requirements.

For more specific revenue enablement, SalesHood offers AI-based coaching and personalized feedback. It offers digital sales rooms, AI-generated call summaries and content recommendations to help engage buyers and influence pipelines. The platform is designed to help sellers work more efficiently and improve sales productivity and effectiveness.

Also worth a look is People.ai, which offers a broad data platform to improve revenue teams' performance. It automates the capture of prospect and customer activity and offers AI-based insights and prescriptive coaching recommendations. It integrates with existing tools like Salesforce and Microsoft Dynamics 365 Sales, so it should be able to scale for enterprise customers.