Level AI Alternatives

If you're looking for another Level AI alternative, ASAPP is a broad suite of AI tools designed to augment human performance in contact centers. The company's approach automates tasks but also uses human agents' intelligence and empathy to deliver the best customer experience. ASAPP's tools include generative automation, real-time guidance and interaction intelligence, and have resulted in productivity, CSAT and NPS improvements.

Another top contender is Ada, an AI-powered customer service automation platform that moves beyond traditional scripted chatbots. Ada connects with existing knowledge bases and other business system data to offer personalized customer service, and works in multiple languages and on multiple channels, including voice and email. The company says it's helped customers achieve a 2x automated resolution rate and $2.7 million in annual cost savings.

If you're looking for a contact center performance optimization tool, Cresta is worth a look. It uses generative AI to analyze conversations and surface information, then offers real-time guidance and answers through its conversation intelligence and agent assist tools. Cresta can integrate with a variety of contact center tools and has been recognized as a leader in real-time revenue execution platforms, helping companies deliver better customer service and achieve business results.

Last, Genesys Cloud CX is an AI-infused contact center platform designed to orchestrate customer journeys across many touchpoints. With tools like omnichannel engagement, contact center optimization and workforce engagement management, it helps companies deliver better customer and employee experiences. Genesys Cloud CX is a recognized leader in the industry and is used by more than 8,000 companies to deliver personalized experiences at scale.