Question: Is there a contact center automation platform that can help businesses spot upsell opportunities and improve revenue growth through real-time analytics?

If you're looking for a contact center automation platform that can help you find upsell opportunities and boost revenue with real-time analytics, Level AI is worth a look. The full-stack platform uses semantic intelligence to provide customers with a better experience and agents with better performance. It includes features like real-time insights, automated quality assurance, AI-based coaching plans and customer feedback analysis. By automating manual workflows and providing real-time analytics, Level AI can help businesses find upsell opportunities and boost revenue.

Another good option is Invoca, which offers a detailed view of the customer buying journey through its analytics and automation platform. Features include call tracking and analytics to attribute marketing-driven calls in full, AI-powered conversation insights, custom AI models to determine call intent and conversion outcomes, and integrations with martech tools to optimize bidding. Invoca can dramatically increase contact center close rates, marketing-driven leads and sales from paid search, making it a good choice for revenue growth.

If you're looking for a platform to optimize contact center performance with real-time conversation intelligence, Cresta offers industry-specific solutions for sales, customer care, retention and collections. It uses AI-powered tools trained on the company's own data to analyze conversations and offer insights and best practices. Cresta features include conversation intelligence, agent assist, virtual agent and no-code command center abilities that can drive business outcomes and improve response times, conversion rates and average handle time.