Genesys Cloud CX Alternatives

If you're looking for a Genesys Cloud CX alternative, Talkdesk is worth a look. The cloud contact center platform uses AI to improve customer service, with automated post-call work, self-service rates and data insights. It's geared for industries like financial services, healthcare and retail and integrates with tools like Salesforce and Microsoft Teams.

Another good option is Level AI, a full-stack contact center automation platform that uses semantic intelligence. With features like generative AI, real-time insights and AI-driven coaching plans, it's designed to improve agent performance and customer satisfaction. Level AI is geared for industries where customer experience is a key differentiator, such as financial services, insurance and healthcare.

Ultimate offers a customer support automation platform powered by generative AI that can handle more than 60% of support requests across multiple digital channels. The platform includes tools like UltimateGPT for answering FAQs, Dialogue Builder for custom dialogues and an Analytics Suite for optimizing conversation performance. Ultimate integrates with any CRM, making it a good option for businesses that want to scale support operations efficiently.

Last, you should check out Verloop, a conversational AI platform for automating customer support. Verloop.io features automated chat and voice support, agent empowerment tools and real-time monitoring. It's geared for businesses in many industries, speeding up response times, handle times and customer satisfaction by deflecting a significant portion of support requests.