CBOT

CBOT enables businesses to transform customer and employee experiences with conversational and generative AI. By tapping into the power of large language models (LLMs), CBOT helps businesses create personalized and efficient interactions across multiple touchpoints.

CBOT provides a suite of features to help businesses improve customer service and employee productivity. Its hybrid workforce model combines AI and human capabilities to handle customer conversations, automating simple tasks and escalating complex issues to live agents. This results in a better customer experience, shorter wait times and higher conversion rates.

Some of the key features of CBOT include:

• Generative AI: Utilizes natural language processing and generative AI to understand and respond to customer requests in a human-like way.
• Hybrid Workforce: Combines AI and human capabilities to handle customer conversations.
• Simplify Customer Processes: Automates interactions to improve contact center efficiency.
• 24/7 Omnichannel Support: Offers personalized support across multiple touchpoints.
• Enterprise-Ready: Can be deployed on-premise with control over data and responses.

CBOT also provides specific solutions for employee experiences, such as HR chatbots and IT help desk chatbots, to help streamline tasks and minimize productivity loss. For agents, CBOT offers features like seamless handovers, two-way handover models, whisper coaching, and real-time monitoring and reporting.

CBOT is a flexible solution for businesses looking to use AI to improve customer and employee experiences. By combining state-of-the-art AI capabilities with human support, CBOT allows businesses to deliver efficient, personalized and humanized interactions. To learn more about CBOT's capabilities, visit their website for more information.

Published on July 14, 2024