Question: I'm looking for a solution that uses AI to automate and optimize customer conversations, can you suggest one?

If you're looking for an AI answer to automating and optimizing customer interactions, Aivo is a full-featured option. Aivo's conversational AI platform blends natural language understanding, live agent integration and generative AI abilities to personalize interactions across many touchpoints. The company offers tools like Engage for WhatsApp marketing campaigns, Studio for more complex issues and Live for video chat support, and it's geared for fintech, retail, ecommerce and telecom customers. Aivo is designed to reduce call center volume and improve efficiency, with features like detailed analytics and security compliance.

Another top contender is Ada, an AI-powered customer service automation platform that replaces traditional scripted chatbots. Ada offers personalized answers to customer questions by connecting with existing knowledge bases and key business systems. Features include voice and email automation, multilingual support, automated resolution measurement, AI coaching and channel expansion to multiple platforms. Ada has shown impressive results, including a 2x increase in automated resolution rate and $2.7 million in annual savings, and is a flexible and scalable option for e-commerce and fintech customers.

boost.ai offers an enterprise-focused conversational AI platform designed to boost customer satisfaction and automate customer service. The company's AI chat and voice bots offer personalized interactions at high traffic levels while keeping costs low. With features like generative AI, omnichannel consistency and a hybrid approach blending human and virtual agents, boost.ai is designed to boost self-service rates and maintain high-quality interactions. It also offers a conversation builder that's easy to use and a no-code option for a wide range of business needs.

If you're looking for a broad suite of conversational CRM tools, check out Haptik. Haptik uses generative AI to improve customer lifecycle management in retail, fintech, healthcare and other industries. Its features include Gen AI Web Q&A for fast support, Gen AI Sales Assistant for personalized buying guidance and multi-channel support across WhatsApp, Instagram Direct and more. Haptik offers customized solutions to improve customer satisfaction and operational efficiency, with results including a 68% repeat rate on WhatsApp commerce and 125% improvement in NPS.