CBOT Alternatives

If you're looking for another option besides CBOT, Verloop.io is a good choice. It's a conversational AI platform that automates customer support, boosts agent productivity and customer satisfaction. With features like automated chat and voice support, contextual conversations and multilingual support, Verloop.io can handle a high volume of support requests and offload the workload from live agents. It's suitable for e-commerce, banking and travel, reducing response times and improving customer satisfaction.

Another option is Khoros. Khoros offers a personalized support experience platform that uses generative AI to provide customers with accurate and timely answers through a single support interface. It supports omnichannel engagement and includes conversation analysis and service insights. Enterprises are a good fit for Khoros, with a proven ROI and substantial cost savings, and it can help you build a customer service experience that's seamless and efficient.

Ada is another option, with AI-powered customer service automation that handles more than 70% of customer inquiries. It can integrate with existing knowledge bases and data systems for personalized answers and safe and compliant interactions. Ada supports multiple languages and channels, including voice and email, and is good for e-commerce and fintech companies that want to improve customer satisfaction and lower operational costs.

Last is ASAPP, which marries automation with human intelligence for contact center customer interactions. ASAPP features include real-time guidance, AI-powered automation and interaction intelligence that can improve agent productivity and customer satisfaction. It also has built-in compliance features, so it's a secure option for customer service automation.