Question: Can you recommend a solution that uses AI to automate tasks and route customers to the right person every time?

For automating tasks and routing customers to the right person, Forethought is a great option. It offers an AI-powered customer support platform that automates repetitive work, improves resolution rates and lowers support costs. The platform includes features like Solve for automated responses, Triage for routing tickets, Assist for AI-generated summaries and suggestions, and Discover for analyzing unstructured data. Forethought integrates with popular helpdesks like Zendesk, Salesforce and ServiceNow, and is a good fit for e-commerce, SaaS and FinTech companies.

Another contender is ASAPP. This AI suite helps human contact center agents perform better by blending automation with empathy to deliver great customer experiences at scale. ASAPP's features include generative automation, real-time guidance and interaction intelligence. It's shown impressive results, including a 61% augmentation rate, a 25% decrease in average handling time and a 14% boost in customer satisfaction scores. ASAPP is flexible to accommodate different contact center needs.

If you want to replace traditional canned chatbots, Ada offers AI-powered customer service automation. Ada can automatically resolve more than 70% of customer inquiries and can tap into existing knowledge bases for more personalized responses. With features like voice and email automation, multilingual support and AI coaching, Ada can lower operational costs and improve customer satisfaction. It's good for e-commerce, fintech, SaaS and other businesses.

Last, Talkdesk is a cloud-based contact center platform that uses AI to improve customer service efficiency. It offers tools to automate post-call work, boost self-service rates and uncover new insights. Talkdesk integrates with tools like Salesforce, Microsoft Teams and Zoom and is geared for industries like financial services, healthcare and retail. With its AI-powered features, Talkdesk can help businesses deliver world-class customer service across digital and voice channels.