Question: I'm looking for an AI-powered customer support platform that can help resolve issues faster and improve team productivity.

If you're looking for an AI-powered customer support platform to help you resolve issues faster and improve team productivity, Forethought is a good choice. It automates repetitive tasks, improves resolution rates and lowers support costs with features like Solve, Triage, Assist and Discover. It integrates with popular helpdesks and is designed for e-commerce, SaaS and FinTech companies, offering a high return on investment and fast first response times.

Another option is Ada, which replaces traditional scripted chatbots with AI-powered customer service so businesses can automatically resolve more than 70% of customer inquiries. Features include voice and email automation, support for multiple languages and AI coaching. Ada has shown strong results, including a 2x increase in automated resolution rate and a 5x return on investment within 12 months, so it's a good fit for a range of businesses.

Intercom is another good option, with an AI-first approach that includes tools like an AI-powered inbox, AI copilot for agents and AI analyst for support managers. It offers omnichannel support and learns from every customer conversation to get better over time. It's good for companies of all sizes, from small startups to large enterprises, in financial services, e-commerce and software.

If you want an all-in-one solution, check out Helpshift. It offers self-service, conversational support and ticketing, but also AI-powered tools for instant recommendations, AI chatbots and agent workspaces. Helpshift's analytics and reporting tools give you real-time insights to optimize support workflows, helping you cut costs and increase productivity.