Xima

Xima is a cloud-based contact center service designed to help small and medium-size businesses better connect with customers. The service offers an interface that employees can use to connect with customers while delivering data insights to help the business run better.

Xima streamlines agents' work by automating mundane tasks, consolidating all tools and communication channels into a single interface and offering features like CRM integration and workforce management. The multichannel interface lets agents accommodate customers who communicate in different ways, including voice, chat, email, SMS and social media.

Among Xima's features are:

• Multi-Channel Support: Connect with customers through multiple channels.
• Workforce Management: Manage labor expenses, schedule employees and track performance.
• CRM Integrations: Connect to more than 300 different CRMs for better employee productivity.
• Actionable Insights: Create reports to better understand customer behavior and optimize operations.

Xima's artificial intelligence technology automates tasks like call prioritization, scheduling and coaching, using data sets to optimize operations. That means agents can be more productive and businesses can better control costs.

Pricing is based on the number of seats in use at the same time, so businesses pay only for what they need. That means no toll charges or other penalties, and it's cheaper overall.

Xima is good for businesses that want to modernize their contact center, improve customer satisfaction and make data-driven decisions. It's particularly good for those that need a customizable, easy-to-use interface with advanced features to manage customer connections.

Published on July 10, 2024