Question: How can I streamline my customer service operations and get more insights into customer behavior?

Helpshift is a unified customer service platform with a range of AI-powered tools to improve customer support, including chatbots, AI-powered workspaces and in-depth analytics. The company also offers a Help Center with AI-recommended articles, so customers can find answers on their own and you can cut support costs and free up agents to do higher-level work.

Another strong contender is Kustomer, a unified CRM platform that combines omnichannel messaging, AI-powered automations and advanced reporting and analytics. It's designed to make agents more productive and customers happier while lowering operational costs. With proactive support and more than 60 app integrations, Kustomer is good for companies large or small that want to modernize their customer service.

If you want more AI, Forethought offers tools like Solve for automated responses, Triage for routing tickets and Discover for analyzing unstructured customer data. The company's platform can integrate with leading helpdesks and is geared for e-commerce and SaaS businesses, with a promise of high returns on investment and better productivity.