Synthetix

Synthetix is an all-in-one online customer service platform that automates and optimizes agent-assisted customer experience channels. By providing your team with cutting-edge tools, Synthetix helps you elevate service quality and efficiency, leading to substantial cost savings and improved CSAT scores.

Synthetix includes a variety of features to help you optimize your customer service:

• Knowledge: Centralized, no-code tools for creating CX journeys and a knowledge base that empowers your team and customers. This feature uses natural language processing (NLP) to find relevant search results, ensuring that the most accurate information is easily accessible.
• Xan Chatbot: An AI-powered chatbot that understands customer intent and responds accordingly, minimizing the need for human intervention. Xan learns from every interaction, continually improving its responses over time.
• Chat: Real-time messaging that facilitates seamless interactions between agents and customers, with predictive answer suggestions to maximize efficiency.

Some of the key benefits of using Synthetix include:

• Increase Agent Efficiency by Up to 20%: Give your team the tools they need to dramatically improve their ability to serve customers, resulting in higher efficiency and lower costs.
• Increase CSAT Scores by 12%: By handling routine issues online and minimizing wait times, Synthetix helps you increase customer satisfaction scores.
• Multichannel Contact Support: Give customers the ability to contact you through multiple channels, including social media, so they can engage with your business whenever and however they want.
• 24/7 Support: Provide AI-powered self-service tools that support customers at any time, even outside of business hours.

Synthetix emphasizes the value of collaboration, working with clients to develop customized business cases and providing tailored solutions to meet specific needs. The platform is designed to be easy to use, with a 'low code/no code' approach that doesn't require a lot of developer expertise.

If you're looking to modernize your customer service operations, Synthetix provides a range of tools to help you cut operational costs and improve the overall customer experience.

Published on July 6, 2024