Question: I'm looking for a customer service platform that can automate and optimize our support channels, can you help?

Ada is an AI-powered customer service automation platform that replaces traditional scripted chatbots with AI-driven agents, able to resolve more than 70% of customer inquiries on their own. With features like voice and email automation, multi-language support, and AI coaching, Ada can connect to your existing knowledge sources and data from other key business systems to provide personalized responses. The platform has shown impressive results, including a 2x increase in automated resolution rate and $2.7 million in annual savings.

Another option is Forethought, which automates mundane tasks and boosts resolution rates while lowering support costs. It offers tools like Solve for automated responses, Triage for ticket routing, Assist for AI-generated ticket summaries, and Discover for analyzing unstructured data to optimize workflows. Forethought integrates with popular helpdesks and has impressive results, including a 15x average ROI and a 40% average reduction in First Response Time.

For those who want a platform that integrates with any CRM with one-click connections and API integrations, Ultimate offers generative AI automation for more than 60% of support requests. Its features include UltimateGPT for answering FAQ-style questions, Dialogue Builder for custom dialogues, and an Analytics Suite for optimizing conversation performance. Ultimate is designed to improve customer satisfaction and efficiency, making it a good option for automating mundane tasks and expanding support operations.

Last, Gorgias is an AI-powered customer experience platform for ecommerce stores that centralizes customer conversations across multiple channels. It automates a large portion of support to get started and offers features like a unified helpdesk, onsite campaigns, voice support, and SMS support. With integrations with more than 100 apps, Gorgias helps brands manage support more efficiently, increasing customer satisfaction and support efficiency.