Question: I need a customer service tool that can integrate with multiple channels, including social media, and provide a centralized knowledge base for our team and customers.

If you need a customer service tool that spans multiple channels and offers a unified knowledge base, helpix is a good option. It can handle customer interactions on social media, email, live chat, Telegram and WhatsApp, among other channels. The service uses AI to respond to customers in their native language and trains its responses from multiple sources of information. Highlights include the ability to easily integrate knowledge bases, advanced NLU and support for multiple channels with a variety of pricing plans for different businesses.

Another top contender is Hiver, which consolidates multiple communication channels like email, chat, voice and WhatsApp into one interface. It offers AI-powered automation, collaboration features and data-driven insights. Hiver is geared to help you work more efficiently and collaborate better with team members, which is particularly useful for managing shared inboxes and multichannel help desks.

If you want a more all-purpose platform, check out Comm100. This omnichannel communication platform centralizes customer interactions across live chat, bots, automation, email and other channels. It comes with a range of tools, including a knowledge base, automation of more than 80% of questions, and support for industry standards. Comm100 is geared for companies that need a balance between humans and bots.

Last, Wix Answers offers a customer support platform that spans multiple channels, including knowledge bases, ticketing systems, chats and calls. It's got an AI-powered knowledge center for self-service, real-time automation and scalable operations to handle a high volume of tickets. The service is designed to free up time and labor by automating repetitive work and offering a self-service knowledge center.