Ozonetel

Ozonetel is a cloud-based call center software designed to revolutionize customer service for businesses across multiple industries. It offers AI-powered omnichannel solutions to automate and optimize agent productivity, customer engagement, and overall call center performance. The software is used by over 2,500 companies around the world, handling more than 2 billion calls each year.

Some of the key features of Ozonetel include:

• Automated Quality Audits: Unbiased performance audits to increase agent productivity.
• Conversational Intelligence: Insights derived from millions of customer interactions to help agents.
• Voice Bots & Chatbots: Improve self-service with fast, human-like responses.
• Intelligent Neural Search: Get smarter, faster search results with accurate information.
• Live Call Monitoring Dashboards: Real-time insights to manage call queues, track performance, and monitor live conversations.
• AI-Enabled Omnichannel Solution: Provides customer information across all touchpoints.
• Purpose-Built Auto Dialers: Increase sales performance with predictive, progressive, and more dialer options.
• Drag & Drop IVR: Easy setup for interactive voice responses and call flows.
• Real-Time Speech Analytics: Monitor and analyze calls to improve performance.

Ozonetel is designed for businesses of all sizes, offering a full suite of tools for inbound and outbound call center operations. The platform integrates with a variety of CRMs, including Zoho, Zendesk, Salesforce and others, and offers 24/7 customer support and dedicated account management.

Pricing is not clearly listed, but customers can sign up for a trial or contact the Ozonetel team to discuss their needs and receive custom pricing. With its powerful features and scalable architecture, Ozonetel is designed to help businesses improve customer service and sales performance while lowering costs.

Published on July 8, 2024